FREQUENTLY ASKED QUESTIONS (FAQs)

Welcome to waino.store FAQs page. We have compiled the most frequently asked questions from customers to help you find information quickly and easily.

1. What is a 30-day return policy?

Customers at waino.store can request a return within 30 days of receiving the item. This period allows you to inspect the product and ensure that it meets your expectations. If you find any defects, please contact us to request a return or refund. However, after 30 days, no return or refund requests will be accepted.

2. What are the conditions for returns?

We accept returns in the following cases:

Products are defective due to manufacturer’s fault.

Wrong product delivered (wrong color, size, model).

The product is in its original condition, unused, and has no signs of being soiled or washed.

3. How to request a return?

To request a return, please follow these steps:

Email [email protected] with your order number and reason for request.

Wait for confirmation from our support team within 2-3 business days.
Once approved, return the product following our instructions.

4. How long does it take to refund?

After checking the product and confirming the return conditions, we will refund you via the payment method used within 30 days. The refund time may vary depending on your bank or payment service.

5. Can I cancel my order?

You can cancel your order within 24 hours of placing your order. To cancel, please contact us via email at [email protected]. After 24 hours, the order will be processed and cannot be canceled.

6. How long does it take to process an order?

Orders placed Monday through Friday will be processed within 1-3 business days. Orders placed Saturday through Sunday will be processed the following Monday.

7. How much does shipping cost?

We apply a flat shipping rate of $6.99 for all orders, making it easy for you to calculate the cost of your purchase without worrying about hidden fees.

8. Can I change my shipping address?

If you need to change your shipping address, please contact our customer service as soon as possible. We can only change the address before the order is shipped.

9. How do I track my order?

After placing your order, you will receive a confirmation email with a tracking number. You can use this code to check the status of your order at any time.

10. What should I do if my package is lost or damaged?

If your order is lost, damaged or stolen, please contact us immediately for assistance. We will work with you to resolve the issue promptly.